Terms of Service

Terms of Service

By placing an order via our website (www.ElectricRidesHQ.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.  All orders are final unless otherwise indicated in our returns & refunds policy.

Dispatch and delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or acts of God for which we will not be responsible. Please see our ordering and delivery page for further information.

In order to contract with ElectricRidesHQ.com you must be over 18 years of age. ElectricRidesHQ.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email notification to the email address you supplied while placing your order.

Where a contract is made with a third party such as an e-mobility manufacturer listed on our Site, ElectricRidesHQ.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such fluctuation in either direction.

Electric scooters are not to be used on cycle lanes and in some geographies, electric scooters are not to be used on roads. It is the complete responsibility of the customer to ensure that your e-scooter is operated by all country, state and local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds ElectricRidesHQ.com and the company's owners free from any liability caused by their use.

Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. ElectricRidesHQ.com retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched via a carrier such as UPS or Fedex. A second email will be sent to you with tracking information confirming these delivery arrangements and the title of goods will not be transferred until they have been dispatched.

Pricing and Availability

While we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Delivery costs will be charged in addition. Such additional charges are clearly displayed where applicable and included in the 'Grand Total'.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Fair Purchase Policy

At ElectricRidesHQ.com, we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or wholesalers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for a small business. If you have any questions or comments on this matter, or would like to consult us before making a large bulk purchase, please contact us at support@ElectricRidesHQ.com.

Other T&Cs related to Promotions:

Offer restrictions:
Only one promotional voucher can be used per order.
The voucher cannot be applied retrospectively.
The basket must contain an in stock, full price products before the voucher can be applied.
Customers can only use the voucher once.
Product Exclusions:
This promotional voucher cannot be used to discount the following items:

Delivery and Priority Dispatch costs
Vouchers or Gift Cards
ElectricRidesHQ.com reserves the right to cancel or amend this offer and terms and conditions at any time without prior notice. Your statutory rights are not affected.

Privacy and your personal data

To offer you the Services, we need to process your personal data - we encourage you to read our Privacy Notice for a more detailed understanding of how we process and protect your data.

Cookies and similar tracking technologies

For parts of the Services we use cookies and similar technologies to deliver a tailored and smooth online experience.

Your obligations

You shall always provide correct information and use your own and correct identity. Any use of information that does not belong to you or that you for other reasons are not authorized to use, or the use of the Services in a non-prescribed way, will be seen as a misuse.

Third party services

Some features used by you, for example carrier tracking information, may include services provided by a third party.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party of these terms. Hero Moose Inc. DBA ElectricRidesHQ.com reserves the right to amend, alter, restate, change or repeal any provisions contained in these Terms of Service, and other provisions under the laws of the State of California at the time in force may be added or inserted, in the manner now or hereafter prescribed by law and all of the provisions of these Terms of Service.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California.

Duration and termination of this agreement

This agreement is concluded for an indefinite period of time. It applies until it is terminated by you or us and can be terminated at any time.