Frequently Asked Questions (FAQ) - Electric Rides HQ

Welcome to Electric Rides HQ, your ultimate destination for electric rides for all age groups. Whether you're a parent or grandparent buying gifts for the kids, an e-bike enthusiast, a senior looking for e-mobility solutions, or an adventurous Motocross rider, our team understands choosing the right electric ride is a big decision.

That's why we've compiled a list of FAQs that answer the most common questions to help you "rock onto electric avenue" and join our community of satisfied e-mobility customers.

If you have any further inquiries, please don't hesitate to contact our friendly customer support team!


For Parents and Grandparents Buying Gifts

Q: Are your electric scooters safe for children and young riders?

A: Absolutely! We prioritize safety and quality. Many of our electric scooters come with adjustable speed settings and reliable braking systems, making them suitable for young riders. Additionally, we offer a range of scooters with safety features like lights, non-slip decks, and durable construction.


Q: What is the recommended age and weight limit for your electric scooters?

A: We offer a variety of scooters suitable for different age groups. The recommended age and weight limits vary by product. You can find this information on each product's description page. Make sure to choose a scooter that matches your child's age and weight.


Q: Can I return a scooter if it's not suitable for my child or grandchild?

A: Yes, you can! We understand that not every scooter is a perfect fit for every child. We offer a 30-day return policy. If the scooter isn't right for your child, you can return it for a full refund or exchange it for a different model.  Please see our returns policy for more details.


Q: Do you provide assembly instructions for the scooters?

A: Yes, we do. Our electric scooters typically come with assembly instructions to make the setup process easy for parents and grandparents alike. If you have any questions during assembly, feel free to reach out to our customer support team.


For Electric Bike & Dirt Bike Customers 

Q: Do you offer off-road electric dirt bikes for adults and experienced riders?

A: Absolutely! We have a selection of road and off-road electric dirt bikes designed for adults and experienced riders who crave adventure and speed. These dirt bikes are built for rugged terrain and offer thrilling performance.


Q: What kind of speed and range can I expect from your off-road electric dirt bikes?

A: Our off-road electric dirt bikes are designed for speed and endurance. The specifications for speed and range can vary by model. You can find this information on each product's description page. With some electric dirt bikes going up to 77 MPH, these bikes are built to provide a thrilling off-road experience.


Q: Are spare parts and maintenance services available for your e-bikes and electric dirt bikes?

A: Yes, we with with multiple suppliers, including the manufacturers, to provide you with spare parts and accessories for our electric dirt bikes. Additionally, we provide guidance on maintenance and servicing to ensure your bike stays in top condition for many adventures to come.


Q: Do you offer folding e-bikes for commuters and weekend adventurers?

A: Yes! We sell Jupiter Bike e-bikes that are engineered with cutting-edge technology and premium components, these easy-to-step-through electric bikes combines power, versatility, and convenience in one sleek package. Whether you're commuting to work, exploring off-road trails, or simply enjoying a leisurely ride, the foldable Jupiter Bikes deliver an unparalleled riding experience.


General Questions:

Q: Do you ship to Hawaii, and what are the shipping costs?

A: Yes, we do ship to Hawaii! Additional shipping fees may apply. For detailed information on shipping costs, either checkout the product you are interested in and enter your shipping address or please contact our customer support team, and they will be happy to assist you. 

For customers in the lower 48 states, we deliver via UPS and FedEx. We also offer free shipping on many products.  Please checkout the product you are interested in and shipping will display on the first page after you enter your shipping address.


Q: Can I read reviews from other customers who've purchased from Electric Rides HQ?

A: Absolutely! We encourage you to explore the reviews from our satisfied customers. You'll find genuine feedback on our product pages and in our dedicated Reviews Section. Real customer experiences can help you make an informed decision.


Q: What is the return policy for Electric Rides HQ?

A: We want you to be satisfied with your purchase. If for any reason you're not happy with your electric scooter, we offer a hassle-free 30-day return policy. You can return your scooter within 30 days of receiving it for a full refund or exchange. Please see our Returns & Refunds page for detailed instructions.


Q: Are the electric scooters easy to assemble?

A: Yes, most of our electric scooters are designed for easy assembly. Most scooters come partially assembled, and all the necessary tools and instructions are included. You don't need advanced technical skills to put your scooter together. However, if you encounter any issues, our customer support team is available to assist you.


Q: What is the warranty on products sold by Electric Rides HQ?

A: We stand by the quality of our electric scooters. All our scooters come with a standard manufacturer's warranty. We also offer extended product coverage on every product that we sell.  You can add this protection to your purchase before you checkout.


Q: What are the benefits of purchasing from Electric Rides HQ?

A: At Electric Rides HQ, we have a 5-star USA-based support team who does not hesitate to pick up the phone and call our customers to answer any questions and address any concerns. In addition to chat and email, our support team uses dedicated cell phones to communicate with customers who can call or text us at any time.

The electric scooters that we offer provide a wide range of benefits, including eco-friendliness, cost savings, and convenience. You can enjoy an eco-conscious mode of transportation, save on fuel costs, and navigate through traffic with ease. Plus, our electric scooters, bikes karts and more are stylish and fun to ride!


Q: How do I choose the right electric scooter for me?

A: Selecting the right electric scooter depends on your needs and preferences. We offer a diverse range of models with varying speeds, battery capacities, and features. Check out our product descriptions and customer reviews to find the perfect scooter for you. If you need assistance, our customer support team is always ready to help.


We hope this FAQ section has addressed your questions and concerns. At Electric Rides HQ, we are committed to providing a wide range of top-quality electric rides that cater to various needs and preferences. We look forward to helping you find the perfect electric scooter or off-road electric dirt bike for your family or adventure.